Welcome to Emiluxe Designs. These Terms & Conditions set out the agreement between you (the 'customer', 'you') and Emiluxe Designs ('we', 'us', 'our') when you use our website or purchase our products.
By placing an order with us, you agree to these Terms & Conditions. Please read them carefully before ordering.
About Us
Business Name: Emiluxe Designs
Email: customersupport@emiluxedesigns.com
Website: www.emiluxedesigns.com
Registered Address: Leicester, United Kingdom
Products and Personalisation
We specialise in greeting cards and gifts, many of which are personalised and made to order.
When submitting your personalisation details:
- Please check all spellings, dates, and other information carefully.
- We will print exactly what you enter at checkout.
- Once production has started, we cannot amend or cancel your order.
We reserve the right to refuse or cancel orders containing offensive, illegal, or inappropriate content.
Prices and Payments
- All prices are shown in GBP (£) and include UK VAT where applicable.
- Payment must be made in full at the time of ordering via the secure payment methods available at checkout.
- We reserve the right to change prices at any time; however, the price you pay will always be the one confirmed at checkout.
Shipping and Delivery
- Delivery times provided on our website are estimates only.
- We are not responsible for delays caused by postal services, weather, or other events beyond our control - please leave at least 10 working days before contacting us regarding late deliveries.
- Once dispatched, you will receive confirmation and, if available, tracking details.
If your order does not arrive within the expected timeframe, please contact us at
customersupport@emiluxedesigns.com
Returns and Refunds
Our Returns & Refunds Policy explains your rights in detail.
In summary:
- Personalised items cannot be returned unless they are faulty, damaged, or have been printed incorrectly by ourselves.
- Non-personalised items may be returned within 14 days of delivery in accordance with the Consumer Contracts Regulations 2013.
You can view the full policy here:
👉 Returns & Refunds Policy
Cancellations
Because personalised products are made to order, cancellations are only accepted within 1 hour of placing an order and before production has begun.
After this time, your order will enter our production queue and cannot be changed or cancelled.
Faulty or Damaged Items
If your order arrives damaged or faulty:
- Please contact us within 7 days of receiving it.
- Include your order number and photos of the issue.
We’ll arrange a replacement or refund as appropriate.
Intellectual Property
All content on this website - including text, images, designs, logos, and product photography - is the intellectual property of Emiluxe Designs and may not be copied, reproduced, or distributed without our written permission.
Liability
- We take great care to ensure all products are described and represented accurately.
- To the fullest extent permitted by law, Emiluxe Designs will not be liable for any indirect, incidental, or consequential loss arising from the use or inability to use our products or website.
- Nothing in these terms limits your statutory rights under UK law.
Privacy and Data Protection
We handle your personal information responsibly and in compliance with the UK GDPR and Data Protection Act 2018.
Please read our full Privacy Policy to learn how we collect, use, and protect your data.
Governing Law
These Terms & Conditions are governed by the laws of England and Wales.
Any disputes shall be subject to the exclusive jurisdiction of the English courts.
Contact Us
If you have any questions about these Terms & Conditions, please contact:
📧 customersupport@emiluxedesigns.com
🏢 Emiluxe Designs