At Emiluxe Designs, we take your privacy seriously. This Privacy Policy explains how we collect, use, and protect your personal data when you visit our website or place an order. Our practices comply with the UK GDPR and the Data Protection Act 2018.
Who We Are
Business Name: Emiluxe Designs
Email: customersupport@emiluxedesigns.com
Website: www.emiluxedesigns.com
Registered Address: Leicester, United Kingdom.
We are the data controller for the purposes of UK GDPR.
What Personal Data We Collect
When you interact with our website or place an order, we may collect the following information:
- Identity Information: Name, title
- Contact Information: Email address, postal address, phone number
- Order Information: Items purchased, personalisation details, billing and shipping information
- Payment Information: Handled securely via our payment providers (we do not store full card details)
- Website Interaction: Cookies, browsing activity, and analytics data
How We Use Your Data
We use your personal data for the following purposes:
- Processing orders: To deliver your personalised greeting cards and products.
- Customer support: To respond to enquiries and handle returns or issues.
- Marketing (optional): If you subscribe to our newsletter, we may send promotions and updates. You can opt-out at any time.
- Website improvements: Analysing website usage to improve our service and user experience.
Legal Basis for Processing
We rely on the following lawful bases under UK GDPR:
- Contractual necessity: To fulfil your orders and provide requested services.
- Consent: For marketing communications (you can withdraw consent at any time).
- Legitimate interests: To improve our website and services while respecting your rights.
Sharing Your Data
We do not sell your data. We may share your information with:
- Delivery providers: To ship your orders
- Payment processors: To handle payments securely
- IT providers: For website hosting, email services, or analytics tools
- Legal authorities: Only if required by law
Cookies and Tracking
Our website uses cookies to:
- Remember your preferences and login details
- Analyse website performance via tools like Google Analytics
- Support marketing campaigns (optional)
You can manage cookie preferences via your browser settings. For detailed information, see our Cookie Policy.
Data Retention
We keep your personal data only as long as necessary:
- Order information: Kept for 7 years for accounting and legal purposes
- Marketing subscriptions: Until you unsubscribe
- Customer service records: Retained for the duration necessary to resolve enquiries or disputes
Your Rights Under GDPR
You have the following rights regarding your personal data:
- Access: Request a copy of the data we hold about you
- Rectification: Correct inaccurate or incomplete data
- Erasure: Request deletion of your personal data (subject to legal obligations)
- Restriction: Limit how we process your data
- Data portability: Receive your data in a usable format
- Objection: Object to marketing or other processing based on legitimate interest
Security
We implement appropriate technical and organisational measures to protect your data from loss, misuse, or unauthorised access. Payment information is handled securely via our payment providers.
Contact Us
If you have questions about this Privacy Policy or your personal data:
📧 Email: customersupport@emiluxedesigns.com